Refund & Returns Policy

Last updated: 15 November 2026

At WhatTheGift, we want every order to bring a laugh, not a headache. If something isn't right with your purchase, we're here to help.

1. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or significantly different from its description, please contact us through our Contact page.

To help us investigate, please provide:

• Your order number

• A description of the issue

• Clear photos of the product and packaging, where available

We'll assess the issue and arrange an appropriate solution, including a repair, replacement or refund where required under Australian Consumer Law.

Photos are helpful but are not a mandatory condition of exercising your legal rights.

2. Change-of-Mind Returns

Because our products are fulfilled through different suppliers, we do not currently offer returns or refunds simply because you've changed your mind, ordered the wrong item or no longer want the product.

This does not affect your rights under Australian Consumer Law.

3. Australian Consumer Guarantees

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major failure, you may be entitled to choose a refund or replacement.

For a minor failure, we will provide an appropriate remedy within a reasonable time, as required by law.

These rights apply regardless of any supplier or manufacturer return policy.

4. Return Shipping

Please contact us before returning a product so we can provide the appropriate return instructions.

If a product fails to meet a consumer guarantee, we will cover or reimburse reasonable return shipping costs where required by Australian Consumer Law.

Customers should keep postage receipts when returning faulty items.

Please do not send items directly to an overseas supplier without receiving return instructions from WhatTheGift.

5. Missing or Undelivered Orders

If your order hasn't arrived within the expected delivery period, please contact us through our Contact page.

We'll investigate the issue with the relevant shipping or fulfilment provider.

If an order cannot be delivered, we'll provide a remedy in accordance with your rights under Australian Consumer Law.

6. Order Cancellations

If you'd like to cancel an order, please contact us as soon as possible.

We may be able to cancel an order before it has entered processing or dispatch, but cancellation cannot always be guaranteed.

Any applicable legal rights to cancel an order or receive a remedy remain unaffected.

7. Refund Processing

When a refund is approved, we'll arrange for it to be issued to your original payment method where appropriate.

The time it takes for funds to appear may depend on your bank or payment provider.

8. Contact Us

If you have any questions about returns, refunds or an existing order, please visit the Contact page on our website.

Our team will review your enquiry and help you find an appropriate resolution.

Thank you for shopping with WhatTheGift — gifts that make you go WTF.