Terms of Service

Last updated: 15 November 2026

Welcome to WhatTheGift!

These Terms of Service govern your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable Australian law.

1. About WhatTheGift

WhatTheGift is an Australian online gift store offering novelty products, humorous gifts and unusual everyday items.

Our mission is simple: weird gifts, good laughs and zero boring presents.

Our online store is powered by Shopify, which provides the e-commerce platform used to display and sell our products.

2. Products and Availability

We aim to provide accurate product descriptions, photographs, specifications and pricing.

Product colours and appearances may vary slightly depending on your screen settings.

Some of our products are supplied and shipped through third-party fulfilment partners.

Product availability and supplier stock levels may change without notice. If an ordered item becomes unavailable, we'll contact you to arrange an appropriate resolution, including a refund where required.

Nothing in this section limits your rights under Australian Consumer Law.

3. Pricing and Payments

All prices displayed on our Australian storefront are in Australian dollars (AUD), unless otherwise stated.

We reserve the right to update product prices, promotions and availability at any time before an order is accepted.

Payment is processed securely through the payment methods available at checkout.

Customers must provide accurate billing and delivery information when placing an order.

If a pricing or listing error affects an order, we will contact you to explain the issue and offer an appropriate resolution consistent with applicable law.

4. Orders and Acceptance

After placing an order, you may receive an order confirmation email.

We reserve the right to review orders for payment verification, suspected fraud, incorrect information or product availability.

If we cannot fulfil an order, we will contact you and arrange an appropriate refund or other resolution.

We will not make arbitrary changes to confirmed orders that are inconsistent with your rights under Australian Consumer Law.

5. Shipping and Delivery

WhatTheGift currently offers free standard shipping within Australia.

Some orders are fulfilled through third-party suppliers and may be dispatched from international locations.

Delivery times vary depending on the product, destination and shipping provider.

Estimated delivery dates are provided as guidance and are not guaranteed arrival dates.

Customers can find further information in our Shipping Policy.

6. Returns, Refunds and Consumer Rights

All purchases are subject to our Refund & Returns Policy and applicable Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

For major failures, customers may be entitled to choose a refund or replacement. Other remedies may apply to minor failures.

We do not generally accept change-of-mind returns, but this does not affect customers' statutory rights.

For more information, please review our Refund & Returns Policy.

7. Responsible Website Use

When using WhatTheGift, you agree not to:

• Use the website for unlawful or fraudulent activities.

• Attempt to interfere with the website's security or functionality.

• Submit deliberately false or misleading information.

• Reproduce or misuse our original website content without permission or another lawful basis.

We may take reasonable measures to protect our website, customers and business from misuse.

8. Intellectual Property

The WhatTheGift name, original branding, website design, written content and other original materials may be protected by applicable intellectual property laws.

Product images, trademarks and materials belonging to third parties remain the property of their respective owners.

Nothing in these terms transfers ownership of intellectual property to customers.

9. Third-Party Services

Our website may use third-party services for payment processing, website hosting, shipping and order fulfilment.

These providers may have their own terms and privacy practices.

While third parties may assist us with fulfilment, WhatTheGift remains responsible for meeting its obligations to customers under applicable Australian law.

10. Website Availability

We aim to keep our website operating smoothly and securely.

Occasionally, services may be interrupted for maintenance, technical issues or circumstances outside our reasonable control.

We do not guarantee uninterrupted website access.

Nothing in this section excludes liability or remedies that cannot lawfully be excluded.

11. Limitation of Liability

To the extent permitted by law, WhatTheGift is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy available under Australian Consumer Law or other applicable legislation.

Where liability cannot lawfully be excluded, these terms will be interpreted consistently with those legal requirements.

12. Privacy

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for information about how customer information is collected, used and managed.

13. Changes to These Terms

We may update these Terms of Service to reflect changes to our business operations, website features or legal requirements.

Updated terms will be published on this page.

Changes will not retrospectively remove rights customers already have under applicable law.

14. Governing Law

These terms are governed by the laws applicable in New South Wales, Australia, subject to any mandatory laws and consumer protections that apply.

15. Contact Us

If you have questions about these Terms of Service, your order or our store, please contact WhatTheGift using the Contact page on our website.

We're here to help make your shopping experience as enjoyable as the gifts themselves.

WhatTheGift — Gifts That Make You Go WTF.